Policy
No Return Policy
At The LivWigs Shop, we take pride in providing high-quality products and services. Due to the nature of our business, all sales are final, and we do not accept returns, refunds, or exchanges unless the issue is due to a fault on our part.
Exceptions to the No Return Policy
We will only accept returns or exchanges in the following cases:​
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Defective or Damaged Products: If you receive a product that is damaged or defective upon arrival, you must notify us within 2 days of delivery with clear photos of the issue.
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Incorrect Order: If you receive the wrong product due to an error on our end, we will replace it at no additional cost to you.
How to Request a Resolution
If your order qualifies for an exception:
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Contact us within 2 days of receiving the product.
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Provide your order number and clear photos of the issue.
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We will review your request and, if approved, provide instructions for returning or replacing the item.
Non-Eligible Returns
We do not accept returns or exchanges for:
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Buyer’s remorse or change of mind.
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Incorrect orders due to customer error.
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Products that have been used, altered, or damaged after delivery.
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Services already rendered.
Final Decision
All return and exchange requests are subject to approval at our discretion. If approved, we will provide a replacement, exchange, or store credit as applicable. Refunds are not issued except in cases where a replacement is not available. For any questions regarding this policy, please contact us.